Refund policy
Thank you for shopping with us. We hope you are delighted with your purchase. However, if you are not completely satisfied with your order, we are here to help. Please review our return policy below.
Eligibility for Returns:
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Time Frame: You have 60 days from the date of delivery to return an item.
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Condition: Items must be unused, in the same condition that you received them, and in the original packaging. Items that are damaged, altered, or show signs of use will not be eligible for a refund or exchange.
Return Process:
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Initiate a Return: To start a return, please contact our customer service team at help@sleepcircle.com.au with your order number and the reason for the return.
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Return Authorization: Once your return request is approved, we will provide you with a return authorization number and detailed instructions on how to return your item.
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Shipping: Pack your item securely and include the return authorization number. Ship the item to the address provided in the return instructions. You are responsible for the cost of return shipping, unless the item is defective, or you received the wrong item. Item must be shipped back with everything that was received.
Refunds:
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Inspection: Once we receive your return, we will inspect the item to ensure it meets the return criteria.
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Processing: If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within 7-10 business days.
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Partial Refunds: Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
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Sales/Discounts: If purchased during a sale you will receive a refund of the money spent not the non-sale RRP.
Exchanges:
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If you need to exchange an item for a different size or product, please contact us at help@sleepcircle.com.au. We will provide instructions on how to proceed with the exchange. Exchanges are subject to product availability and original order placement.
Damaged or Defective Items:
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If you receive a damaged or defective item, please contact us immediately at help@sleepcircle.com.au with your order number and a description of the issue. We will arrange for a replacement or a refund, including return shipping costs.
Contact Us:
If you have any questions about our return policy or need assistance with your return, please contact our customer service team at:
help@sleepcircle.com.au
We appreciate your business and strive to provide the best customer experience possible.
Thank you for shopping with us!
SleepCircle